Privacy Policy

Last Updated: December 2025

AVA HomeCare, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.avahomecare.com, use our services, or communicate with us.

Information We Collect

Personal Information You Provide
When you contact us, request services, or fill out forms on our website, we may collect:

  • Full name
  • Email address
  • Phone number (including mobile)
  • Mailing address
  • Information about care needs for yourself or a loved one

Automatically Collected Information
When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. For more details, see the Cookies section of our Terms & Conditions.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and requests
  • Provide home care services and coordinate care
  • Schedule appointments and send reminders
  • Communicate with you about our services
  • Send administrative information and updates
  • Improve our website and services
  • Comply with legal obligations

SMS/Text Messaging Terms

Program Description
When you provide your mobile phone number and consent to receive text messages from AVA HomeCare, you may receive messages related to:

  • Appointment reminders and scheduling confirmations
  • Caregiver arrival notifications
  • Care coordination updates
  • Service-related alerts and reminders
  • Responses to your inquiries

Consent
By providing your mobile phone number and checking the consent box on our contact forms, you expressly consent to receive text messages from AVA HomeCare at the number provided. Consent is not a condition of purchasing any services.

Message Frequency
Message frequency varies based on your interactions with us and the services you receive. You may receive recurring messages related to appointments, care coordination, and service updates.

Message and Data Rates
Message and data rates may apply. Please contact your mobile carrier for details about your text messaging plan.

Opt-Out Instructions
You may opt out of receiving text messages at any time by:

  • Replying STOP to any text message you receive from us
  • Contacting us at the information provided below
  • Updating your communication preferences with your care coordinator

After opting out, you will receive a confirmation message and will no longer receive text messages from us unless you opt back in.

Help
For help or questions about our text messaging program, reply HELP to any message or contact us at:

  • Phone: 720.937.1500
  • Email: info@avahomecare.com

Supported Carriers
Text messaging is supported on most major carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers
Third-party vendors who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential.

Care Coordination
When necessary to coordinate your home care services, we may share relevant information with caregivers, healthcare providers, or family members you have designated.

Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information, subject to legal requirements
  • Opt out of marketing communications and text messages

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising your rights.

HIPAA Notice

To the extent that we receive protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA), we will handle such information in accordance with applicable HIPAA regulations and our Notice of Privacy Practices, which will be provided separately.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

AVA HomeCare, LLC
2600 S Parker Rd # 3-237
Aurora, CO 80014

Phone: 720.937.1500
Fax: 1.877.599.3906
Email: info@avahomecare.com